Discrimination is Against the Law
Heart & Soul Hospice complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Heart & Soul Hospice does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Heart & Soul Hospice:
- Provides free aids and services to people with disabilities to communicate effectively with us, such as:
○ Qualified sign language interpreters
○ Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides free language services to people whose primary language is not English, such as:
○ Qualified interpreters
○ Information written in other languages
If you need these services, contact Heart & Soul Hospice social services.
If you believe that Heart & Soul Hospice has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Jarene Fluker, compliance officer, PO Box 20440, Wichita KS 67208, 316-685-1100, 316-685-2900 or firstname.lastname@example.org. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Jarene Fluker, compliance officer, is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.